Schaefer Ventilation Equipment prides itself on going the extra mile to utilize the best freight carriers for service, at reasonable rates. Unfortunately damage may still occur.
It is the responsibility of the consignee to inspect all shipments before accepting goods from any carrier. Schaefer Ventilation assumes no responsibility for damages occurring in transit. All deliveries with missing items or visible damage, (ripped, dented, broken, crushed, etc.) must be noted on the bill of lading or delivery receipt and immediately reported to Schaefer Ventilation. Damages and freight claims will not be processed after 10 business days of accepting delivery, No Exceptions.
Damaged or Missing Items
UPS and SPEE-DEE DELIVERY SERVICE, INC. FREIGHT:
ALL OTHER CARRIER/LTL FREIGHT:
Once you/your customer signs, you/they take possession/ownership of the product.
It is the customer's responsibility to inspect the products within a reasonable time frame. Concealed damage claims must be filed within 10 days of the receipt of the shipment. No Exceptions.
If you need any additional information, please contact our Customer Care Center at 800-779-3267.
* When items are signed with damage notated on the delivery receipt.
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