Shipping / Receiving Policy

Schaefer Ventilation Equipment prides itself on going the extra mile to utilize the best freight carriers for service, at reasonable rates. Unfortunately damage may still occur.

It is the responsibility of the consignee to inspect all shipments before accepting goods from any carrier. Schaefer Ventilation assumes no responsibility for damages occurring in transit. All deliveries with missing items or visible damage, (ripped, dented, broken, crushed, etc.) must be noted on the bill of lading or delivery receipt and immediately reported to Schaefer Ventilation. Damages and freight claims will not be processed after 10 business days of accepting delivery, No Exceptions.

Damaged or Missing Items

UPS and SPEE-DEE DELIVERY SERVICE, INC. FREIGHT:

1) Issue(s) MUST be notated on the receipt of delivery.
2) Contact Schaefer Ventilation's Customer Care Center.
3) Schaefer Ventilation will contact the carrier, fill out the appropriate paperwork and file the freight claim.
4) Schaefer Ventilation will send the customer a replacement at no charge.*
5) The same carrier must be used for the replacement shipment.
6) Customer must be compliant with carrier's reasonable requests for viewing and inspecting packages.

ALL OTHER CARRIER/LTL FREIGHT:

Once you/your customer signs, you/they take possession/ownership of the product.

1) Issue MUST be notated on the Bill of Lading or Receipt of Delivery.
2) You or your customer (in case of drop ship) is responsible for contacting the carrier, filling out the appropriate paperwork, and filing the freight claim. The company or individual filing the claim will be reimbursed by the freight carrier.
3) If a replacement shipment is requested, a new sales order must be submitted through our Customer Care Center, or by email orders@schaeferfan.com.
4) The same carrier must be used for the replacement order.

Concealed Damage

It is the customer's responsibility to inspect the products within a reasonable time frame. Concealed damage claims must be filed within 10 days of the receipt of the shipment. No Exceptions.
If you need any additional information, please contact our Customer Care Center at 800-779-3267.

* When items are signed with damage notated on the delivery receipt.


Shipping / Receiving Policy:
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