Products may not be returned to Schaefer without a Return Goods Authorization (RGA) number. Dealer has 30 days from the date of purchase to request an RGA number from our customer service department. RGA numbers expire 30 days after issue date and will not be re-issued.
All returns must be sent to Schaefer Ventilation FOB destination, freight pre-paid.
For standard products in "like new" condition, credit will be issued minus a 25% restocking fee and any unpaid freight charges, after receipt and inspection of the product at Schaefer.
For custom products and standard products returned in less than "like new" condition, the restocking fee will be determined upon inspection and will range from 30% to 100%.
Please contact customer service at 1.800.779.3267 for more information.
